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Accessible Information Standard

Accessible Information Click the above image to enlarge.

What is the standard?

We are working hard to comply with the accessible information standard which was to be implemented by 31 July 2016.

The aim of the accessible information standard is to make sure that people who have a disability, impairment or sensory loss are given information in a way that they can access and understand, and any communication support that they need is identified and provided.

The standard explains that we need to make sure that service users, carers and parents can access and understand the information they are given. This includes making sure that people get information in the different formats that they need such as, braille, large print, easy read or via email.

The standard does not cover translating information in to different languages for those who do not speak or read English. 

How we meet the standard?

As part of the accessible information standard we must do the following five things:

Ask people if they have any information or communication needs, and find out how to meet their needs.

Record those needs clearly and in a set way.

Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs.

Share information about people’s information and communication needs with other providers of NHS and adult social care, when we have consent or permission to do so.

Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.

What to do if you have a communication need?

If you need support in accessing any of our information or need support when attending the hospital, please directly contact the relevant service or department.

Further information 





The Rotherham NHS Foundation Trust
Rotherham Hospital
Moorgate Road
 S60 2UD 

For enquiries & info call switchboard 01709 820000 

Patient Experience Team
01709 424461
Tell us about your experience

Freedom of Information (FOI) requests
01709 425097